Privacy Policy

1. Introduction

DocJoist ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lien waiver generation service ("Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and company information when you create an account
• Billing Information: We do not currently collect payment card information. If we introduce paid plans later, billing will be handled by a third-party processor under updated notices and terms.
• Document Data: Information you enter into lien waiver forms, including contractor names, project details, payment amounts, addresses, and other data necessary to generate documents
• Communications: Messages, feedback, and support requests you send to us

2.2 Automatically Collected Information

When you access the Service, we automatically collect certain information about your device and usage:

• Usage Data: Pages viewed, features used, time spent on the Service, and interaction patterns
• Device Information: IP address, browser type, operating system, device identifiers, and referring URLs
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information and improve the Service

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Generate and deliver lien waiver documents based on your inputs
• Store and retrieve your generated documents when you use an account
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests for customer support
• Communicate with you about products, services, offers, and events that may interest you (with your consent)
• Monitor and analyze trends, usage, and activities in connection with the Service
• Detect, prevent, and address technical issues, fraud, and security threats
• Comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We work with third-party service providers to help us operate and improve the Service:

• Clerk: For user authentication and account management
• Convex: For database and backend services
• Analytics Providers: For understanding how users interact with the Service

These service providers have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government investigations).

4.3 Business Transfers

If DocJoist is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Service of any change in ownership.

4.4 With Your Consent

We may share your information with your consent or at your direction.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained until you delete your account or request deletion
• Document Data: Documents saved by signed-in users are retained until deleted by the user or removed with the account; documents generated without an account are not stored after generation
• Billing Data: If we introduce paid plans later, any billing records will be retained as required for tax, accounting, and legal compliance
• Usage Data: Generally retained for 2 years for analytics purposes

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Objection: Object to our processing of your information
• Restriction: Request restriction of processing of your information
• Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at privacy@docjoist.com. We will respond to your request within 30 days.

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how we use it
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information
• The right to non-discrimination for exercising your privacy rights

We do not sell your personal information to third parties.

9. Children's Privacy

The Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using the Service, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will also send you an email notification for significant changes.

Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@docjoist.com